Terms and Conditions

  1. Welcome

1.1 Bonding. Welcome to our website www.medihope.com.au.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Westpoint LL Pty LTd’s (Trading as MediHope Allied Health) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website and service. Please refer to ‘Privacy Policy’ for our policies about privacy. In these Terms and Conditions, these entities are individually and collectively referred to as “www.medihope.com.au”, “MediHope”, “we” or “us”.

  1. Your understanding

2.1 Purpose of information. You fully understand the information provided is only for study or its specific services. Under no circumstances does the information provided replace your diagnosis, treatment or daily practice.

2.2 Ownership. You fully understand the ownership of all the contents, design, and structure belonging to MediHope Allied Health. Under no circumstances the contents, design and structure can be copied and republished without our written permission.

2.3 Images. You fully understand the product images are only for reference only. The images are not the actual products sold or delivered due to product variety and different batches. 

2.4 Advice. Your fully understand any advice given from www.medihope.com.au or its related bodies, employees, contractors are not for any medical treatment purpose. This advice is to not replace any advice from your medical professions or legal helpers. 

  1. Who we are

3.1 The term ‘MediHope Allied Health’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is  208/110 Church Street, Parramatta , 2150, NSW, Australia. Our company registration number is [96619286145 ]. The term ‘you’ refers to the user or viewer of our website.

  1. Terms of Use

The use of this website is subject to the following terms of use:

4.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

4.2 This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP address, Location, Name, Contents entered.

4.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Subject to any responsibilities implied by law and which cannot be excluded,www.medihope.com.au, and its directors, employees, agents and contractors, are not liable to you or your clients for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to the services provided through the www.medihope.com.au, any Material on this Website, any third party material, or from access to the www.medihope.com.au by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise.

4.4 The liability of www.medihope.com.au for breach of a condition or warranty implied by law, and which cannot be excluded, is limited, to the extent possible and at www.medihope.com.au’s option, to the supply of the goods or services again, the repair of the goods, or the payment of the cost of having the goods or services supplied again or repaired.

4.5 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

4.6 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

4.7 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

4.8 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

4.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

4.10 www.medihope.com.au does not accept any liability for a confirmed appointment that is not available at arrival time due to any reasons on the part of you or your staff.

  1. Availability of the www.medihope.com.au to use. 

5.1 Due to all electronic services being vulnerable to interruptions or breakdowns, www.medihope.com.au offers our users on an ‘as is’ and ‘as available’ basis only. 

5.2 If the services of www.medihope.com.au are not available due to interruptions or breakdowns you are responsible for ensuring that the alternative necessary plans are ready to enable you to conduct your daily operations and transactions. 

5.3 www.medihope.com.au may withdraw our service at any time and without notifying you. Or www.medihope.com.au may put limits or restrictions on the use of websites.

  1. Payments

6.1 Payments for use of www.medihope.com.au must be made in full by clear funds. 

6.2 All payments are to be made by credit card issues in your name. You must therefore provide www.medihope.com.au with all required credit card details. MediHope Allied Health may securely store your credit card number for security and verification purposes, or as your profile details. 

6.3 Unless indicated differently, all payments are to be paid automatically with your nominated credit cards. Additional charges may be applied for any accounts not processed. Accounts may be restricted to access www.medihope.com.au products and services for an extended period if the payment is overdue.

  1. Indemnity

7.1 You indemnity and warrant www.medihope.com.au harmless if any liability for for any loss, damage, cost or expense, howsoever caused, suffered or incurred by www.medihope.com.au as a result of your misuse or breach of this Terms of Use, or your use of the www.medihope.com.au or any material on this website. 

7.2 You indemnity and warrant www.medihope.com.au harmless if any liability for for any loss, damage, cost or expense, howsoever caused, suffered or incurred by www.medihope.com.au as a result of your misuse for any medical or therapeutic purpose , or your use of the www.medihope.com.au or any material on this website. 

  1. Termination

8.1 These Terms of Use and your access to the www.medihope.com.au may be terminated at any time by www.medihope.com.au without notice to you. All restrictions, indemnities and licences granted by you, and all disclaimers and limitations of liability by www.medihope.com.au, will survive termination. However, upon termination, you will no longer be authorised to access.

  1. Telehealth 

www.medihope.com.au assists you to make telehealth appointments. However, www.medihope.com.au does not provide Telehealth video calls or any format of telehealth services. It is your responsibility as a health provider to check your governing bodies in regards to Telehealth legislation or regulations. 

  1. GDPR specific Terms of Use

9.1 To the extent that www.medihope.com.au acts as a “processor’, in relation to your Data originating from the EEA, the following terms apply and form part of your agreement with us. Please refer https://gdpr.eu/ for further details. 

  1. Your instructions to Us

10. 1 www.medihope.com.au only processes your instructions about personal data with our performance of services under the agreement, or instructed by you or required by applicable laws and authorities. We will inform you if your instructions may be illegal or contradict the GDPR in our view.

  1. Copy and Removal of Personal Data from our website

11.1 Your termination or expiration of your account, www.medihope.com.au will make all data  available for you for three(3) months. You may retrieve your data within this period in a commonly used format set out by www.medihope.com.au. After this period, www.medihope.com.au may this data destroy or remain inaccessible, at our discretion except as required by law. All the related costs are at your cost. 

11.2 Clinic notes exporting. In order to keep high security of clinic notes www.medihope.com.au does not provide export function for clinic notes. All clinic notes must be printed or saved individually by the user. Extra cost will be charged if you request help to export files. All files exported are only in CSV format.  

11.3 Under the local governing laws, you must keep a copy of the following data but not limited to for a certain period: your clinic notes; relative identity; relative communications; invoices; payments. The request of ‘To be forgotten’ must be made in writing with signature together with email confirmation with the basic information name, date of birth, address, contact number and email address. Warning, www.medihope.com.au will never be able to recover your data once it is removed from our server. 

11.4 As a client associated with practices/clinics, please contact your health providers for further assistance. Relative medical records may only remain offline rather than deletion under the governing law. 

  1. Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  1. Returns and MediHope Money Back Guarantee

You can request a return or report that you didn’t receive an item from your Purchase history and our payment record.

If you are requesting to return an item for “change of mind” (or “remorse”) reasons within 7 days of receiving the goods, the return policy as stated in the listing will apply – including your are responsible for return postage costs. MediHope will not accept a return request if it falls outside the return policy.

If an item is not received, an item differs significantly from the listing, or falls outside the return policy as stated in the listing, the MediHope Money Back Guarantee policy, which is part of this Terms and Conditions and incorporated by reference, will apply. As stated in the policy, the cost of return postage for an item that is significantly not as described will usually be our responsibility.

Buyers and sellers agree to comply with MediHope Money Back Guarantee policy and Condition of returned items policy and acknowledge that we may automate some aspects of the returns process. You also acknowledge and agree that we may exercise our reasonable discretion to make a final decision on any case – including an item returned for remorse reasons – where you and us cannot come to agreement. The refund may take up to 14 working days from the decision made from us. 

As a buyer, you will be precluded from bringing an MediHope Money Back Guarantee claim if you already have made or are making a claim with PayPal or have filed or are filing a chargeback with your card issuer in respect of the same transaction. We may suspend the MediHope Money Back Guarantee in whole or in part without notice if we suspect abuse or interference with the proper working of the policy, or for commercial reasons.

Certain categories of items are excluded from the MediHope Money Back Guarantee, and other conditions apply. Please refer to our Money Back Guarantee policy for more details.

  1. Shipping. 

All goods listed on our website are ready for delivery in Australia only. If any certain goods are out of stock or any other reason beyond delivery, we will contact you via email, SMS at the earliest time. Refunds or credit will be issued for out of stock goods. 

For any orders shipped outside of Australia, postage will be calculated after the order is placed due to the varying sizes of packages for raw herbs. MediHope does not guarantee clearance through quarantine or customs in the destination country, nor do we ensure that the herbs are not classified as scheduled or illegal in your country. Please obtain the necessary clearance certificate before importing or consult with your quarantine and customs agent. MediHope will not provide refunds for purchases or associated costs if there are quarantine or customs issues.

Estimated delivery time. We use third parties couriers or contractors to deliver the goods on our website. The estimated delivery time for metropolitan areas in Australia is 3-5 working days. The estimated delivery time for other areas in Australia are 5-7 working days. For those areas in very remote islands or unreached, Meidhope reserves the right to cancel our order at our discretion and make a refund to you. 

  1. Legal disputes

If a dispute arises between you and MediHope, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. We strongly encourage you to first contact us to seek a resolution. If your dispute is not resolved by contacting Customer Service, all legal notices and formal disputes should be sent to MediHope’s registered agent in accordance with Clause above. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

Law and forum for legal disputes

This Agreement will be governed in all respects by the laws of New South Wales. We encourage you to try and resolve disputes using certified mediation (such as online dispute resolution processes). If a dispute cannot be resolved then you and MediHope irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

  1. General

MediHope is located at Suite 8/110 Church Street, Parramatta, NSW, Australia. 

If any provision of this Agreement is held to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in effect. In our sole discretion, we may assign our rights and obligations under these Terms and Conditions to another entity. Headings are for reference purposes only and do not form part of this Agreement. Our failure to act on a breach by you or others doesn’t waive our right to act on subsequent or similar breaches.

We may amend this Agreement at any time by posting the amended terms on medihope.com.au. We will also notify you of any material amendments through medihope Messages (in My account) or directly to the email address linked to your account. Except as stated elsewhere, all amended terms will automatically be effective 30 days after they are initially posted. If you do not accept the changes you should close your account in accordance with Clause of this Agreement.

This Agreement contains the entire understanding and agreement between you and MediHope. The following Clauses survive any termination of these Terms and Conditions: Fees and Services (with respect to fees owed for our services), Release, Content, Liability, Indemnity and Legal Disputes.

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